Last Updated: 2 Aug 2025

1. Shipping Timeframes

  • Processing Time: 3-5 business days post-break for card sorting, authentication, and packaging
  • Shipment Dispatch: All cards shipped within 7 business days after break conclusion
  • Expedited Processing: Available for +$15 per order (2-business day processing)

2. Shipping Methods & Costs

ServiceDelivery TimeCostInsurance
Standard Mail7-14 business days$2.50Up to $50 value
Registered Mail5-7 business days$6.00Up to $200 value
Express Courier2-3 business days$12.00Up to $500 value
*Note: Additional insurance available at +1.5% of declared value*

3. Buyer Responsibilities

✔ Address Accuracy: Must verify shipping address within 24 hours of purchase
✔ Customs Fees: International buyers responsible for all duties/taxes
✔ Unclaimed Packages: Items returned after 30 days incur 15% restocking fee

4. Prohibited Actions

❌ Address changes after 24-hour window
❌ Refusal to pay customs fees
❌ Insurance fraud claims

 5. Special Conditions

  • High-Value Cards (>$200): Require signature confirmation (+$3 fee)
  • Combined Shipments:
    • Buyers may accumulate breaks for 14 days to save shipping
    • Max 5 breaks per shipment
  • Graded Cards: Direct submission to PSA/BGS available (+service fee)

6. Force Majeure

Not liable for delays caused by:

  • Natural disasters
  • Carrier strikes
  • Customs inspections

7. Dispute Resolution

All claims require:

  1. Unboxing video (continuous footage)
  2. Original packaging photos
  3. Police report (for >$500 claims)

8. Key Legal Protections Incorporated:

  1. UCC 2-319(1)(a): Limits liability upon carrier acceptance
  2. Singapore Consumer Protection Laws: Compliant with 30-day dispute window
  3. eBay/PayPal Alignment: Mirrors their 7-day damage claim policy