1. Services Rendered

These terms cover services provided by SGCardCraze (UEN 53480490W) relating to the submission, handling, and return of collectible cards for third-party grading through PSA (Professional Sports Authenticator), TAG Grading, and BGS (Beckett Grading Services).

2. Service Tiers and Fees

Grading fees per card, estimated turnaround and declared value for each PSA, BGS and TAG service tier are as listed in our current grading price list. Paused tiers are not available for submission.

3. Payment Terms

We send you a HitPay invoice, payable by PayNow or credit card. The invoice date is day 0, and payment is due 30 calendar days after the invoice date (the due date). If any amount is still unpaid after the due date, a late fee of 10% of the unpaid invoice amount is added to the invoice automatically in HitPay. This fee is a genuine pre-estimate of our administrative and collection costs and is not a penalty. While an invoice is overdue, we email you a reminder every week with the amount due and the date on which your items will be treated as abandoned.

4. No Guarantee of Grade or Turnaround

SGCardCraze does not guarantee any specific grade outcome or turnaround time. Grading results are solely determined by the respective grading company and are beyond our control. Turnaround times are the graders' estimates in business days. They start only when the grader unpacks our package at its facility, and are subject to change.

5. Handling and Care

All submitted cards are handled with professional care. However, SGCardCraze shall not be liable for pre-existing damage, surface defects, or issues arising from the manufacturer or third-party graders. You are responsible for the authenticity of cards you submit. Cards the grader deems counterfeit or altered are charged in full and returned ungraded.

6. Shipping, Insurance and Declared Value

Declared value and insurance (PSA and TAG): The declared value shown for each service tier is the value limit for that tier. Submitting a card worth more than the maximum declared value of its tier does not change the grading fee we charge at submission. Cards are insured up to the maximum declared value of their service tier. If a card is lost or damaged, coverage is limited to the maximum declared value of the service tier or the card's estimated market value, whichever is lower.

PSA post-grading upcharge: PSA may charge an upcharge after grading if a card's market value after grading is above the maximum declared value of its service tier. The upcharge moves the card to the PSA service tier whose maximum declared value covers that value. This applies to all PSA service tiers. Any such upcharge is passed on to the customer, together with the 9% import GST charged to SGCardCraze on it by Singapore Customs. SGCardCraze bills the customer separately for the difference after PSA informs SGCardCraze of the upcharge.

Declared value and insurance (BGS): BGS has no maximum declared value. The insurance charged is based on the value you declare for your card. Insurance is additional and billed separately, on top of our grading fee: US$1.50 per US$100 of declared value. If a card is lost or damaged, compensation is the card's estimated market value or its declared (insured) value, whichever is lower.

Return shipping from SGCardCraze to the customer is tracked and insured up to declared value. Risk of loss passes to the customer upon delivery to the courier.

Pickup or delivery in Singapore, if requested: S$15 per trip; free for orders of 15 items or more.

Crack Slab, if requested: S$5 per card.

7. Non-Payment & Abandoned Orders

If any amount is still unpaid 60 calendar days after the invoice date, your items are treated as abandoned, and you authorise SGCardCraze to sell them to recover the unpaid invoice, including the late fee. We do not sell your items for non-payment before that date. The value recovered is calculated using our consignment payout Rate Table and may be less than the amount you owe. If it is less, you remain liable to pay the balance. Any amount above what you owe is returned to you.

8. Errors and Corrections

Grading company errors (e.g. mislabels, typos, reholders) are corrected by the grading company at its cost; we assist with the resubmission. If we submitted a service different from the one you asked for, we pay to correct it. If the service you requested was miscommunicated by you, the correction cost is yours.

9. Liability Limitation

To the maximum extent permitted by law: (a) for errors in grades or in the grading service type, SGCardCraze's liability is limited to the total amount paid by the customer for the grading service for that order; (b) for loss of or damage to cards, our liability is limited to the maximum declared value of the card's service tier (PSA and TAG) or the card's declared value (BGS), or the card's estimated market value, whichever is lower (see section 6). We are not liable for consequential, incidental, or indirect damages.

10. Dispute Resolution

In the event of a dispute, both parties agree to first seek resolution through mediation. If unresolved, disputes shall be governed by and interpreted in accordance with the laws of Singapore, and subject to the exclusive jurisdiction of the Singapore courts.

11. Acknowledgement and Agreement

By submitting cards or making payment on this invoice, the customer confirms that they have read, understood, and agreed to these terms and conditions. The SGCardCraze Grading Agreement is the master version of these terms. If these terms differ from the Grading Agreement, the Grading Agreement prevails.