Effective Date: July 30, 2025

1. Who We Are

Our website address is: www.sgcardcraze.com. We are a Singapore-based trading card service provider specializing in live breaks, card grading, and eBay consignment.

2. Information We Collect

Information You Provide Directly

    • Account & Consignment Data: Name, email, phone, shipping address, and payment details when submitting cards for grading/consignment.
    • Comments: If you leave comments on our blog or TikTok page, we collect:
      • Comment content
      • IP address
      • Browser user agent (to detect spam)
      • Gravatar hash (if linked to a Gravatar account)
    • Automatically Collected Data
      • Device/Usage
      • Data: IP address, browser type, pages visited, and timestamp via cookies (see Section 4).
      • Live Break
      • Interactions: Chat messages, slot purchases, and reaction emojis during TikTok live streams.
    • Third-Party Sources
      • Payment Processors: Stripe/HitPay for consignment payouts.
      • Grading
      • Partners: PSA, Beckett, and TAG receive submission details for authentication.
      • eBay Integration: Consignment listings sync with eBay seller accounts.

3. Media Uploads

If you upload card images (e.g., for grading submissions):

  • Avoid embedding GPS/EXIF location data in images.
  • Uploaded images may be stored indefinitely for service fulfillment.

4. Cookies & Tracking

We use cookies for:

  • Functional: Session cookies for login (expire after 2 weeks if "Remember Me" is selected).
  • Preference: Screen display choices (e.g., dark mode) stored for 1 year.
  • Analytics: Google Analytics to track page views and user journeys (non-personal data).

You can disable cookies via browser settings, but some features (e.g., account login) may break.

5. Embedded Content

Our site embeds:

  • TikTok Videos: Live break streams. TikTok may collect viewing data and cookies.
  • eBay Listings: Consignment items. eBay’s privacy policy applies to their embedded content.

6. Who We Share Your Data With

We share data with:

  • Service Providers: Shipping carriers (e.g., SingPost), payment processors (Stripe/PayPal).
  • Grading Partners: PSA, Beckett, TAG (only submission details, no payment info).
  • Legal Compliance: Government authorities if required by law (e.g., fraud investigations).

7. Data Retention

  • Comments: Stored indefinitely to auto-approve follow-up comments.
  • User Accounts: Until you delete your account or request erasure (see Section 9).
  • Transaction Records: Kept for 7 years for accounting/tax compliance.

8. Security

We protect data via:

  • SSL encryption for login/payment pages.
  • Limited staff access to personal data.
  • Regular security audits of our eBay/grading partner integrations.

9. Your Rights

Under GDPR/PDPA, you can:

  • Access: Request a copy of your data (e.g., consignment history).
  • Delete: Ask us to erase data (exceptions: tax records, active consignment contracts).
  • Opt-Out: Unsubscribe from Telegram/TikTok community updates via account settings.

Submit requests to privacy@sgcardcraze.com.

10. Changes to This Policy

We’ll notify you via Telegram/email of material changes. Continued use of our services = acceptance.

11. Contact Us

Data Protection Officer:
connect@sgcardcraze.com