FREQUENTLY ASKED QUESTIONS

What is SgCardCraze all about?

We’re your all-in-one hub for card collecting greatness – from live breaks to trusted grading to top-tier eBay consignment. Think of us as your collector’s co-pilot.

When do you have break?

Join our Telegram for exact launch dates as well as subscribe to our newsletter. Our website will also display the breaks events as products, do visit us often to find out any surprise listings.

How do I contact support?

Telegram [https://t.me/SgCardCraze] or email connect@sgcardcraze.com.

Where are you located?

We operate out of Singapore but serve collectors across the globe.

Do you offer authenticity guarantees?

All graded cards come with PSA/Beckett/TAG certificates.

How do I stay updated on new breaks/products?

Follow our TikTok, join Telegram, or check the website’s “Upcoming Breaks” section.

What payment methods do you accept?

We accept PayNow and major credit cards. Easy, fast, secure.

What is a card break?

A break is where we open sealed product live and distribute the cards based on purchased spots (random team, division, or personal). It’s fun, fair, and full of surprises.

What are the break types?

In the context of collectible card breaks, PYT (Pick Your Team) and PYP (Pick Your Player) are two common methods for distributing cards from a break, where a box or case of cards is opened and shared among participants. Box breaks are the broader practice of opening sealed boxes or cases and dividing the cards among participants who have bought "spots" or a share of the break. 

Here's a more detailed explanation:

  • PYT (Pick Your Team):

In a PYT break, participants choose a specific team they want to collect from the break. All cards featuring players from that team that are pulled during the break are then sent to the participant who picked that team. 

  • PYP (Pick Your Player):

In a PYP break, participants choose a specific player they want to collect. All cards featuring that player (including base, inserts, numbered, autographs, etc.) are then sent to the participant who picked that player. 

  • Box Breaks (or simply "Breaks"):

This is the general term for the activity of opening sealed boxes or cases of cards and distributing the contents to participants who have bought into the break. Breaks can be PYT, PYP, or use other methods for distributing cards (like random team selection or a combination). 

In essence, PYT and PYP are specific types of card breaks, with the key difference being how the cards are allocated to the participants. 

How do I join a live break?

Just buy a spot! Once paid, your spot is confirmed. All details (format, time, teams) are shared clearly upfront.

What if I don’t get a “hit”?

There are no guarantees – that’s part of the thrill. All results are final, and every spot is a gamble. Please join responsibly.

What happens if I miss a live break?

Missed breaks are archived on TikTok and website. Winners are notified via Telegram.

How are winners determined?

Primarily base on spot purchased. Others like random slot draws or specific pack/box assignments (varies per break).

Can I get a refund?

Nope – all sales are final once payment is made, unless we cancel the break ourselves.

Are breaks recorded?

Yes! Breaks are streamed and may be recorded for transparency, promos, or customer support. By joining, you’re cool with that.

Who do you grade with?

We submit to PSA, BGS, and TAG Grading – trusted names in the hobby.

PSA for sports cards, Beckett for high-value TCGs, TAG for modern cards.

How do I submit cards for grading?

Fill out our submission form [here] or DM us on Telegram for a free quote.

Do you guarantee grades or turnaround times?

Nope. We handle your cards with pro-level care, but grading results and timelines are 100% up to the grading companies.

Do you offer bulk discounts?

Yes! Submit 10+ cards for 10% off grading fees.

Is my card insured during shipping?

Yes – we insure return shipping based on your declared tier. Need more coverage? Ask us.

What happens if a grader makes a mistake?

We’ll help you file for correction or reholder services. If it’s the grader’s error, we cover costs. Otherwise, you may need to.

What if I don’t pay?

Invoices are due in 7 days. After 30 days of non-payment, your submission is considered abandoned and may be sold to cover fees.

How does consignment work?

Send us your cards – we list, shoot, market, sell, and ship on eBay. You chill and get paid.

What do I earn from sales?

It’s tiered by item value:

  • Under $100: 75%
  • $101–$2,500: 82%
  • $2,501–$7,500: 85%
  • Over $7,500: 86.5%
How and when do I get paid?

Within 10 business days after the item sells, clears return windows, and funds are received. Funds are sent via PayPal or bank transfer after the buyer’s payment clears. 

Do you accept all card types?

Yes! Sports cards, TCGs (Pokémon, Yu-Gi-Oh!), and memorabilia.

How do I track my eBay listings?

We’ll send you a direct link to your item. Updates via Telegram.

What happens if my card doesn’t sell?

If your card doesn’t sell, we’ll relist it. After the third relisting, if it still remains unsold, it’s considered Beyond Economical Scale of Listing (BESL) and will be returned to you.

Are there risks?

We minimize them, but shipping issues or force majeure events are out of our control.

CONTACT US FOR ANY QUESTIONS

Contact Form Demo